All orders are shipped from the UK within 1–2 business days (Monday–Friday) upon your order confirmation, orders placed over the weekend will be dispatched by Tuesday. Orders are typically received within 2-5 business days of your dispatch date.
We offer FREE shipping on all UK. They are sent via Royal Mail Tracked 48 which takes 2 to 4 working days to arrive after dispatch.
REPUBLIC OF IRELAND, EUROPE (EU)
They are sent via Royal Mail Tracked 48 which takes 2 to 4 working days to arrive after dispatch. We have set our fee for shipping to a flat rate of £5.00.
International Standard tracked (3 to 10 days) is a flat rate of £5. Orders are processed within 1-5 business days however due to transit delays and COVID in some instances it may take up to 3 weeks for your product to arrive.
TAX, DUTY & CUSTOMS FEES
Orders destined for countries outside of the UK are shipped on a DDU (delivery duty unpaid) basis. DDU means you may be liable to pay local sales taxes which are applied to your order and customs duties on arrival of your order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that Josie Rose Skincare is unable to advise on the amount that this may be and cannot accept responsibility for these costs. Additionally Josie Rose is not responsible for delays incurred due to international customs issues, nor for any additional duties and taxes your government will require for your shipment to enter the country.
If you have an issue with your order please email firstname.lastname@example.org within 48 hours of receiving goods quoting your order number. Please make sure to provide accurate address information, including city, county/state and post code/zip code to prevent any errors in shipping. Unfortunately we are not responsible should you enter any incorrect or inaccurate destination data in your order.
If you don't love your Josie Rose Skincare product then you can send it back to us within 30 days and you will receive a full refund. Please email email@example.com to arrange your return and we will provide you with a returns label.