Orders will generally ship from the United Kingdom within 1–2 business days (Monday–Friday) upon your order confirmation, providing time for your selection to be completed. Allow an additional 2-5 business days for normal freight time to your destination. During special promotions and seasonal peaks expect some delay as our small team works to pack your beautiful Skincare. We are closed on weekends and holidays.
Taxes & Duties
Orders destined for countries outside of the UK are shipped on a DDU (delivery duty unpaid) basis.
DDU means you may be liable to pay local sales taxes and customs duties on arrival of your order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that Josie Rose Skincare is unable to advise on the amount that this may be and cannot accept responsibility for these costs. Additionally Josie Rose is not responsible for delays incurred due to international customs issues, nor for any additional duties and taxes your government will require for your shipment to enter the country.
If you don't love your Josie Rose Skincare then you can send it back to us and you will receive a refund.
No questions asked, just honest feedback.